Delivery and returns

Delivery

All orders will be shipped 2nd class by Royal Mail.

You should receive your goods between 2 - 5 working days.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

• Book with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping
To return your product, you should mail your product to: RCN Shop, Royal College of Nursing, Copse Walk, Cardiff Gate Business Park, Cardiff CF23 8XG.

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs and delivery charges are non-refundable. If you receive a refund, the cost of delivery will be deducted from your refund.